Privacy Policy

True Blue Bets, owned and operated by True Affiliates, is committed to ensuring the privacy and protection of our players’ personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you engage with our online casino services. We are licensed and regulated by the Costa Rica Gambling Authority and hold a Curaçao licence, adhering to applicable data protection and gambling regulatory standards relevant to Australia.

Data Collection

We collect various types of data to provide you with our services effectively. The categories of data we may collect include:

• Registration Data: Information you provide when creating an account, such as your name, date of birth, address, and contact details.
• Payment Details: Information related to your financial transactions, including credit card numbers and other payment information necessary to process deposits and withdrawals.
• Technical Logs: Data generated during your use of our platform, including IP addresses, device types, browser types, and cookies.

Purpose of Data Usage

Your personal data is utilized for several critical purposes, including:

• Account Management: To create and manage your account, allowing you to access our services and maintain your preferences.
• Marketing Communication: To send you promotional materials, offers, and updates about our services, subject to your consent.
• Anti-Fraud Checks: To monitor and prevent fraudulent activities, ensuring a safe gaming environment for all players.
• AML Compliance: To comply with anti-money laundering regulations, which may require us to collect and verify specific information.
• KYC Procedures: To perform Know Your Customer checks, verifying your identity and age as part of our responsible gaming practices.

Data Sharing

We may share your personal data with third parties in certain circumstances, including:

• Payment Providers: We share data with financial institutions and payment processors to facilitate transactions on our platform.
• Verification Partners: Data may be disclosed to identity verification services to ensure compliance with KYC regulations.
• Regulatory Authorities: We are obligated to disclose information to government authorities and regulatory bodies as required by law.

User Rights

As a user, you have specific rights concerning your personal data, including:

• Access: You have the right to request access to the personal data we hold about you and obtain information on how we process your data.
• Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.
• Restriction: You have the right to restrict the processing of your data in specific circumstances, such as when you contest the accuracy of the information.

Cookie Policy

Our website uses cookies to enhance user experience and improve platform functionality. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and allow you to navigate the platform and use its features.
• Analytical Cookies: These cookies enable us to collect data on how users interact with our site, helping us analyze traffic and improve our services.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We take the security of your personal information seriously and implement standard security protocols to protect your data. This includes the use of SSL encryption to safeguard data transmission. We regularly review our security practices to ensure we are compliant with industry standards.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer required, we will securely delete or anonymize it.

Changes to This Privacy Policy

True Blue Bets reserves the right to amend this Privacy Policy at any time. Any changes will be communicated through our website and, where appropriate, via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please reach out to our support team. We are committed to addressing your inquiries promptly and efficiently.

By using our services, you consent to the data practices outlined in this Privacy Policy. Thank you for choosing True Blue Bets, where we prioritize your privacy and security while providing a responsible gaming environment.